Family Support Newcastle
Family Support Newcastle
Every family can experience challenging times, but you don’t have to navigate them alone.
Family Support Newcastle provides free and confidential support to parents, carers and individuals across Newcastle.
Whether you’re looking for practical parenting guidance, short-term family support, support as a father, or help to leave or recover from domestic and family violence, our team can help you understand what support is available.
How we can help your family
Services and programs
Explore specialised individual, home-based and targeted services tailored to your family’s situation. We offer dedicated services for leaving domestic violence, family preservation, practical parenting guidance, men’s support and separated fathers.
Support groups
Connect with other parents and carers in a safe, welcoming environment at our Waratah centre or Raymond Terrace. We offer weekly supported playtimes, evidence-based coaching courses, attachment programs and dedicated fatherhood groups.
Knowledge hub
Access our library of free downloadable resources, print-ready guides and official documentation.
Our impact
Discover how our services create positive, lasting change for children and families across the Newcastle community.
Our mission and values
Mission
To deliver early intervention and casework services that promote the safety and wellbeing of children, families and individuals. By working in partnership with local health, legal and community services, we expand support options and improve long-term outcomes for families navigating crisis or vulnerability.
The safety and wellbeing of children and families remain at the centre of every program we deliver.
Values
Safety
Prioritising physical, emotional and cultural safety for children and adults in everything we do.
Integrity
Acting with transparency, honesty, and high ethical standards across all casework and community connections.
Justice
Advocating for equity, fairness and rights for disadvantaged or vulnerable families.
Diversity
Welcoming people of all cultural backgrounds, sexualities, abilities and identities.
Generosity
Sharing skills, resources, and time to foster resilient local connections.
Commitment to Aboriginal and Torres Strait Islander communities
Family Support Newcastle acknowledges the Traditional Custodians of the lands on which we live, work and gather. We pay our deepest respects to Elders past, present and emerging.
We acknowledge that sovereignty was never ceded and remain dedicated to fostering safe, respectful and culturally safe support for all Aboriginal and Torres Strait Islander children, families and communities across the Newcastle and Hunter region.
How to get support
Self-referrals
Parents, guardians, and individuals can reach us directly by phone or submit an online enquiry form to request support.
- Call reception on (02) 4926 3577 or submit a completed referral form below.
- An intake worker will hear your concerns, discuss your current situation, and determine the most appropriate support stream with you.
Professional and agency referrals
Health professionals, schools, legal aid providers, police, and community workers can submit a referral on behalf of a client with their consent.
- Call reception on (02) 4926 3577 or submit a completed referral form below.
- An intake worker will hear your concerns, discuss the current situation, and determine the most appropriate support stream for your client.